At sixD we pride ourselves on delivering beautiful, quality, handcrafted jewellery.
We gladly offer exchanges or store credit (excluding postage fees) on all orders should you change your mind within 10 days of receiving your purchase.
Our store credit is valid for a period of 12 months from the date of issue.
Please note we do not issue refunds for a change of mind.
To arrange a return, please contact us here.
Please note we do not accept returns when:
*Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
*Items are returned outside the specified return timeframe
*An order includes earrings due to hygienic reasons
*An order includes bespoke or customised items
Should any of the above occur, sixD will return the goods at the customer's expense.
Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to sixD.
While we are more than happy to assist where possible, it is ultimately the customer's responsibility to ensure the correct size has been ordered.
Please note customers are responsible for the return shipping of their order as well as the re-shipping fee back to them.
All jewellery is quality checked by us. However, from time to time, there may be a rare fault.If you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 6 months.
To notify us of the fault, please here and include the below information:
*Your order ref
*Your full name and address
*Photographic evidence of the fault along with a brief description
Please note that wear and tear during the course of normal use is not considered a fault. sixD jewellery is delicate in nature and should be handled carefully as outlined in the Product Care Information online.
On a case by case basis, some repairs can incur a fee. This fee is invoiced to you via email and commenced once payment is received.
Please contact us here if you require any further information.